Support & FAQ - Share This Item by ittle.co

Frequently Asked Questions

Last Updated: October 10, 2025

1. What does the app do?

Share This Item by ittle.co automatically creates short, shareable links for every product in your Shopify store. These links make it easy for your customers to share your products on social media, chat apps, and more — complete with rich social previews for Facebook, X (Twitter), and Pinterest.

2. How does it improve SEO and social sharing?

The app injects Open Graph (OG) and Twitter meta tags dynamically, ensuring that shared links always include product images, titles, and clean descriptions. This helps your links display beautifully across platforms and ensures they’re indexed properly by search engines like Google.

3. Do I need to edit my theme or code?

No theme edits are required. The app installs as a Theme App Extension, so you can simply add the “Share This Item” block to your product page using the Shopify Theme Editor — no code or developer needed.

4. How do short links work?

When a product is created or updated, a short link (for example, https://itl.onl/abc123) is generated and stored in the product’s metafields. The app block then uses this link for social share buttons and previews.

5. Can I control which products generate short links?

Yes. You can manage all product short links from the app’s admin panel. If a product has a short link, the Share block will appear automatically on its page. To hide sharing for an item, simply delete its short link inside the app — the block will disappear from that product’s page.

6. Does it work with all Shopify themes?

Yes. Because it uses Shopify’s native Theme App Extension framework, Share This Item by ittle.co works with all Online Store 2.0 themes and doesn’t interfere with your existing design or layout.

7. Do my customers need to log in to share?

No. Customers can instantly share any product using the share buttons provided — no logins, no external tools, and no extra setup needed.

8. What domains do short links use?

All links are generated through the ittle.co short-link network, using the default domain itl.onl (e.g., https://itl.onl/abc123). Custom branded domains for your store are planned for a future release.

9. How is this better than Bitly or other link tools?

Unlike third-party link shorteners, Share This Item by ittle.co runs entirely inside Shopify. It syncs product data automatically, updates links when product handles change, and doesn’t require manual logins or dashboards. It’s purpose-built for Shopify merchants — fast, stable, and powered by the secure ittle.co backend infrastructure.

10. Does it track clicks or analytics?

Tracking and analytics are coming soon! The backend already supports event tracking, and future updates will include click insights and engagement stats directly in your Shopify admin.

11. What happens if I delete or unpublish a product?

If a product is deleted or unpublished, its short link becomes inactive and hidden from the storefront. Future updates will automatically disable or remove short links when products are deleted.

12. How do I uninstall the app properly?

We’ll miss you — but uninstalling is simple and secure:

Step 1: Run “Disconnect / Cleanup” in the app before uninstalling. This removes all custom.shorturl metafields from your products.
Step 2: Uninstall the app from Shopify. All data is immediately deleted from our servers — including short links, store records, and API data. If you reinstall later, you’ll start fresh with new short links.

13. What if I reinstall later?

If you reinstall Share This Item by ittle.co, your previous data will not be restored. A clean environment ensures privacy, data isolation, and fresh link generation for all products.

14. Where can I get help or support?

You can reach our team anytime for help:

Email: support@ittle.co
Website: https://ittle.co